STUDIO POLICIES

- REQUEST-

Once you request one service, you cannot change to other service at your visit as I schedule each appointment for specific service with specific time. You will be charged for a scheduled service fee that you request on a booking link.

EX; You book for lash lfit and brow lamination. You cannot cut one of the services at your visit. You will be charged for both of them.

-APPOINTMENT-

A valid credit card will be required in order to secure your appointment. 

-CONFIRMATION-

As a courtesy, I will send a text message or email 2 days before your appointment. If you need to cancel or reschedule, please let me know as soon as you can.

-CANCELLATION/NO SHOW -

I totally understand life in NYC is busy. sometimes you just need to change your plans. Things happen. At the same time, all of our appointments are very important and they are especially made for you with “a specific time frame”. Last minute cancellations will cause me to miss other appointments as well as preparation time involved in the process. That is why last minute cancellations are just not fair to me. Therefore, I respectfully request at least 2 days notice from you. If you feel sick and you think you may not be able to make it, promptly reschedule your appointment until you recover. 

EX; If your appointment is 2pm on July 6th, please cancel until 2pm on July 4th. After that, you will be charged a cancellation fee.  

Notice on July 5th = 50% cancellation fee of your scheduled service.

Notice on the same day or NO SHOW = 100% cancellation fee of your scheduled service. NO SHOWS will NOT be able to make future appointments. 

It is all about respect:) Thank you for understanding. 

-PAYMENT- 

Cash preferred, but credit cards are also accepted. 

Gratuities are not included in the menu.

#gratuity must be in cash. 

-REFUND-

I do not offer refunds on any services. 

-TARDY-

Working on lashes is a delicate time intensive job. If you arrive late, You will literally get less lashes. I can still accommodate you, but your appointment will end at the scheduled time and you will be expected to pay the full service fee. Kindly calculate time and consider traffic, delayed trains, weather conditions etc when making an appointment.

If you are late for lash lift, tint or brow lamination appointment, you may not get attended as I need to leave perm/tint cream for a specific time.

Kindly be on-time.

If you think you will be late, please let me know as soon as possible.